What browser are you using? On Fri, Sep 18, 2009 at 1:56 PM, Glossop, Andrew < Andrew.Glossop@cooperindustries.com> wrote:
Without editing the file manually, the setting is greyed out so you can’t check the box. I’ve edited framework.xml and I can now change the setting.
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Michiel Beijen *Sent:* 18 September 2009 12:36 *To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Agent Stats
Hi Andrew,
It's not crippled, but you need to change two things: * Check the box on the left side of the option * Change the value to "Yes"
You see, it's not at all impossible to do ;-)
-- Michiel
On Fri, Sep 18, 2009 at 1:01 PM, Glossop, Andrew < Andrew.Glossop@cooperindustries.com> wrote:
It’s crippled by a setting in Kernel\Config\Files\Framework.xml
I understand why this setting is NO by default, but is it necessary to cripple it so that admins can’t change the config?
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Glossop, Andrew *Sent:* 18 September 2009 11:37 *To:* otrs@otrs.org *Subject:* [otrs] Agent Stats
I’m trying to enable Stats::UseAgentElementInStats but the item is greyed out, and doesn’t allow me to change it. Is this being set in another file, so you can’t override it in the DB?
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