The other thing, I have one Queue called "Spam" where I put all spam mails and the ones above. It's ab bit nerving that it's blinking and so on and there's too much in it to close every ticket... is there a way to simply hide that queue on top?You can use the Generic-Agent script exactly for this. Have a look here: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent.html#GENER IC-AGENT-CONFIG-FILE Rob