Hi.

Your RegEx is far too complicated :D

<<@customer_company\.>> would have done the trick

For your task you would need two filters

From: @

X-OTRS-Ignore Yes

and

From: @customer_company\.

X-OTRS-Ignore No

Since the PostmasterFilters are executed sequentially, the second one overwrites the first one.

Greets

Daniel

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kent Lee
Sent: Freitag, 16. Mai 2008 06:11
To: otrs@otrs.org
Subject: [otrs] PostMaster Filter

Hi you all, I got a problem here. About the PostMaster Filter. My PostMaster are working fine. User send a mail to support@mydomain.com will be automatically created a ticket.

Now I want to do some filtering. I want only allowed certain email domain to be able to open a ticket in OTRS.

For example:
john@customer_company.com
alice@customer_company.com

I only wish to allowed all the email from the domain : "customer_company" to be open ticket in OTRS. How can I do that?

I try some regexp in the match header. I used the "From:" header with the value:
 \b[A-Z0-9._%+-]+@|customer_company+\.[A-Z]{2,4}\b
which will match all the email with the domain: customer_company.

And the set header I choose X-OTRS-Ignore to the value of "No". Which this allowed the mail to open a ticket.

However, it also allowed other mail domain (Eg: yahoo, hotmail) to open a ticket too!

How to solved? Help!
Appreciate your help!

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