Hello,
[OTRS 1.1.2, Redhat 7.2]
We try OTRS since a few days. Everything seem work very well but we have
sometime a error message from the PostMasterPOP3.pl cron:
Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null
ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Jun 4 13:30:02 2003
Message: No TypeID for StateUpdate found!
Traceback (2325):
Module: Kernel::System::Ticket::History::HistoryTypeLookup (v1.7) Line: 49
Module: Kernel::System::Ticket::History::AddHistoryRow (v1.7) Line: 74
Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 174
Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140
Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 175
Module: main::FetchMail (v1.9.2.1) Line: 169
Module: /web/Public-support/otrs/bin/PostMasterPOP3.pl (v1.9.2.1) Line: 106
ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Jun 4 13:30:02 2003
Message: Need HistoryTypeID!
Traceback (2325):
Module: Kernel::System::Ticket::History::AddHistoryRow (v1.7) Line: 82
Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 174
Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140
Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 175
Module: main::FetchMail (v1.9.2.1) Line: 169
Module: /web/Public-support/otrs/bin/PostMasterPOP3.pl (v1.9.2.1) Line: 106
Is this a known problem ? Is it a error in our configuration ? Except this
error message, OTRS works well with the pop accounts.
Thank,
Best regards,
--
Serge Algarotti ENSMP CEMEF [CNRS UMR 7635]
