Re: [otrs] Attachments not included in forward function

Florian, In my case I can already see before sending the email, that the attachments are not all there so ... I just get the confirmation when I send the email ... (tried on several types of accounts including kind of webmails, and so on ...) I don't why OTRS is removing some attachments and keeps others ... Cheers Philippe -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: lundi, 13. février 2012 13:00 To: otrs@otrs.org Subject: otrs Digest, Vol 41, Issue 18 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Attachments not included in forward function (Martignier, Philippe) 2. Re: Attachments not included in forward function (Edlhuber Florian) ---------------------------------------------------------------------- Message: 1 Date: Mon, 13 Feb 2012 11:17:18 +0100 From: "Martignier, Philippe" Subject: Re: [otrs] Attachments not included in forward function To: "otrs@otrs.org" Message-ID: Content-Type: text/plain; charset="us-ascii" Hi Florian, Thanks for the input. I am with version 2.4.8 ... I did a research on this list and found a response (put FS instead DB for filesystem about attachments) but I don't know if my problem will be solved by doing this .. and even worse I don't the impact of such a change in the system ...) What do you mean by checking the attachments in the webmailer? The thing sure is that the file-1 (which is an html one, copy of the message) is created by OTRS (that point is sure) and it is from there that problem appears. But when you know that OTRS don't use ms-outlook in house that explains such bugs ... I have asked the team to forward me the original email (forwarding) to an other email address that is linked to a test system (separate install) but I am not able to reproduce the case) Does someone knows the impact of changing the DB (database) to FS (filesystem) for attachments? Many thanks Phil World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. ------------------------------ Message: 2 Date: Mon, 13 Feb 2012 10:30:24 +0000 From: Edlhuber Florian Subject: Re: [otrs] Attachments not included in forward function To: User questions and discussions about OTRS. Message-ID: <8AC419099F04744DAFC7A882569CBEAC215C5FCE@AEMX02.acino.intern> Content-Type: text/plain; charset="iso-8859-1" Hi, -----Urspr?ngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Martignier, Philippe

What do you mean by checking the attachments in the webmailer?

Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and check your Attachements there :) Regards Flo ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 41, Issue 18 ************************************ World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.