Re: [otrs] [Ticket#2014092983000016] Notification to customer on move event

Ah. That explains everything. Thank you. Lars

Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling :

Hi,

who is the customer? Is it yourself? Event Based Notifications do not work, if the agent and customer user have the same email address.

--Mathias

17/10/2014 20:20 - Lars Jørgensen wrote:

...

To do what you need use Notification event and chose Customer as destination for your especific event.

That’s exactly what I did:

1. I have created a new event in "Admin -> Notifications (Event)".

2. In "Events" I have selected "TicketQueueUpdate".

3. In "Ticket Filter" I have selected the queue, that the ticket will be moved into.

4. In "Recipient" I have selected "Customer".

5. Finally, in "Notification" I have just entered "test" in both subject and text.

It just doesn’t work. Does it work for you?

-- Lars

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-- Lars