Hello Mike and thanks for your quick feedback.
If your remote database is unicode, add this to your mapping.
SourceCharset => 'utf-8', DestCharset => 'utf-8',
Actually, I'm not quite sure if DBD::Sybase would also return Unicode, you might want to experiment with trying either 'utf-8' and 'iso-8859-1' as values for SourceCharset.
I've tried inserting the lines you suggested *before* the "Params" section, like: Name => 'Database clienti', Module => 'Kernel::System::CustomerUser::DB', SourceCharset => 'utf-8', DestCharset => 'utf-8', Params => { but it didn't change my output. You say "if your remote database is unicode", what do you mean by this? Also tried with: SourceCharset => 'Latin1_General', DestCharset => 'utf-8', but still no success. Where may the problem be? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio@piramide.ch