Hello Martin (et al), On Wed, Jul 23, 2003 at 02:30:19PM +0200, Martin Edenhofer wrote:
I've been trying to use OTRS in combination with our current customer-administration-software. Our software is webbased.
What I need is to be able to push a button on a webform, and automagically open the otrs-page 'index.pl?Action=AgentPhone'. The tricky part: I want our customerID already filled in on your AgentPhone-form. But I don't know what files to edit to enable this. Or what <input>-tag to put in my form to get our CustomerID in your AgentPhone.
Cool stuff! :)
Don't tell me I'm the only one that has ever asked this question?
Try: http://host/otrs/index.pl?Action=AgentPhone&Subaction=StoreNew&CustomerUser=...
Works lika a bloody charm! Thanks a million, man.
Our current webbased-customer-database-application now has 2 additional
buttons: 'tickethistory' and 'new ticket'. Clicking either will open
OTRS showing either the list of tickets this customer has had, or a new
PhoneView entry.
Too sweet. :)
Now all I have to do is make a nice template-layout that will fit in
nicely with our current software. :-)
--
Maarten