This would seem to be my base issue. BTW, I'm using Postgres. And I did manage to get this working just fine on 2.3.4 -bash-3.2$ bin/otrs.setPassword root@localhost root DBD::Pg::st execute failed: ERROR: permission denied for relation users at /opt/otrs-2.4.2/Kernel/System/DB.pm line 559. ERROR: otrs.setPassword-10 Perl: 5.8.8 OS: linux Time: Fri Jul 31 12:22:40 2009 Message: ERROR: permission denied for relation users, SQL: 'SELECT id, login, salutation, first_name, last_name, pw, valid_id FROM users WHERE LOWER(login) = ?' Traceback (13149): Module: Kernel::System::User::GetUserData (v1.93) Line: 172 Module: Kernel::System::User::SetPassword (v1.93) Line: 555 Module: bin/otrs.setPassword (unknown version) Line: 80 ERROR: otrs.setPassword-10 Perl: 5.8.8 OS: linux Time: Fri Jul 31 12:22:40 2009 Message: No such User! Traceback (13149): Module: Kernel::System::User::SetPassword (v1.93) Line: 557 Module: bin/otrs.setPassword (unknown version) Line: 80 -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"