16 Oct
2003
16 Oct
'03
8:44 p.m.
Hello, When a customer sends a email to support, I want them to receive an introduction email and tell them the ticket # and how to proceed. I have setup a [ Responses <-> Queue ] and a reply as type = auto reply. But the user does not receive the email back, only when we reply to it from within OTRS and also, I wanted the system to send me an email when a new ticket comes in, and that also is not working. What do i need to do? ----------------------> Nelson Pereira www.Ott-Motorcycles.ca