On Friday, May 14, 2004 12:21 AM
Tyler Hepworth
Is there support for HTML email? I have a group of customers that send in reports about errors they find on a website. In the past, they just go to file in IE and choose "send page as email". It automatically insert the page into a mail message and sends it as html. Now that we have moved to the ticket system, they can no longer do that. Is it possible to receive their messages as html rather than stripping them down to just plain text and links?
Reworking the HTML module hasn't highest priority, but we're always eager to integrate working solutions to overcome this nasty problem. Feel free to discuss this on [dev], as it's ranging a bit outside the focus of this ML. Btw, there have been partial solutions flowing around the ML, iirc. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388