Hi, Marco.
This question has popped up several times here, but unfortunately neither OTRS team nor mailing list
members provided any working solution.
There's a code intended to do the trick, but it was written long ago and crashes Apache if used with OTRS
2.4.4 - http://lists.otrs.org/pipermail/otrs/2006-December/013115.html
Maybe somebody could give a hint how to adjust it to the current version.
I'm looking forward to getting this feature implemented in future OTRS updates.
Cheers,
Ilya Kornev
> ---------------------------------------------------------------------
-----Original Message-----
From: Marco Vannini <marco.vannini@gmail.com>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: Thu, 28 Jan 2010 17:17:13 +0100
Subject: Re: [otrs] cc included in autoanswer
> any clue ? i didn't find anything related or, at least, no solution on
> previous posts.
>
> MV
>
> On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini <marco.vannini@gmail.com>wrote:
>
> > Hi all,
> >
> > If a customer sends otrs a mail with someone else in CC it is possible to
> > let otrs to send autoanswer (new ticket creation, change ownership) to CC
> > too ?
> >
> > Thank you in advance.
> >
> > MV
> >
> >
>
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