Hi Pim,
In my case "Tickets available" is always greater than "All tickets" and on clicking "All tickets" I dont see any ticket..??!!.

Regards
KartheeK
Pim Rupert <pim@lemonbit.nl> wrote:
> What is the difference between "Tickets available" and "All tickets"??

Tickets 'on hold' (e.g. waiting for reply/pending states) do not show
by default.

You can view these tickets by clicking the All Tickets button.

Kind regards,
Pim Rupert
Lemonbit Internet
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/


Enjoy this Diwali with Y! India Click here