Alessandro d'Ambrosio wrote :
When a customer user open a request (by customer user web interface) choosing a certain queue can I send an auto e-mail to a certain agent who have rights on that queue?
I Know that customer user receive a notification but I want to avoid that an agent have to logon by web agent interface but just check mail.
Hello Alessandro, can't this be solved by the agent preferences ? If I were the agent I would add that queue to "My Queues" in my preferences and activate "New ticket notification". If this isn't feasible you could use Admin -> "Notification (Event)" instead. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de