I’ve installed SystemMonitoring to work with receiving inbound tickets from an external vendors ticketing system. Apparently my regex’ing is so rusty I’m unable to make this work. So far it’s not even identifying anything as a new ticket since based on what I can see I should be able to see data in the free fields when it does find something that looks like a new ticket. Is that correct? Basically I’m just clicking on “free fields” and they’re still blank on things that should have been identified as new tickets.

Thank you,
Jason Loven
Manager - Technical Services

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@cainetserv.com
Web: http://www.cainetserv.com/