Dear List, I am facing a strange problem with a fresh standard setup of otrs 5.0.12. New tickets are shown empty (empty body) in AgentZoom-View. In Queue-View everything is ok, The content of the ticket (body) is visible. If I open the ticket (agentticketzoom) the body is empty. It is as if somebody would have opened an empty ticket. Queue View, everything ok: http://oi65.tinypic.com/1jw3mt.jpg Agentticketzoom, empty: http://oi65.tinypic.com/2zomamo.jpg If I switch my mailclient (outlook) to plaintext and open the ticket by mail, the body is visible, but not the auto-answer-E-Mail from OTRS! I tried three browsers (IE 11, FF 48, Chrome), everywhere the same. Its also empty if I access the customer-frontend and view the ticket. It seems to be a problem with the html-engine? Any idea? BR Julius