You don't need fetchmail for OTRS!!! (You can use it, but it's nothing to do with OTRS.) Just use the built-in mail account feature of OTRS. eg. Use the data which your internet provider is given to you. And please, don't include the whole dialy digest in your mail ! Greets Krisz --------- HI all/ i have installed otrs sucessfully.and i have a mail server with real domain. i want to fetch the mail from that domain. so i configured PostMasterMailAccount i have give the username and password of my mail server TYPE:POP3 username:support password:****** Host:10.20.30.7 now as per the doccument i copied the .fetchmailrc.dist to .fetclmail.rc poll 10.20.30.7 protocol POP3 user support password ***** is sujeet then i set the file permission as chmod 710 .fetchmailrc. when i execute fetchmail -a command it showing error as fetchmail:no mailservers has been specified pls help me... am literally going mad because of this .... my domain is :lifespring.in and sujeet is a user in otrs and he belongs to a queue(Agent) he has admin rights also` when people sends mail to support@lifespring.in using fetchmail i should fetch that mails and it should comes to otrs user(sujeet) .