Hi Erik, On Fri, Jun 20, 2003 at 01:34:50PM -0400, Erik Mathis - ATL Dunwoody Staff wrote:
I just can seem to figure out the the text->"New ticket via call." is coming from.
It's a config option.
-=> add to your Kernel/Config.pm a new config option which overwrites the default text.
[...] $Self->{PhoneDefaultNewNoteText} = "Your Text"; [...]
I did what you suggested and it worked almost right. I added: $Self->{PhoneDefaultNewNoteText} = "Username:\n Password:\n First Name:\n Lastname:\n Phone Number:\n email:\n Model:\n SN:\n\n Problem:\n ITS Action:\n"; It print this in the text box:
$Text{"Username: Password: First Name: [...]
Any ideas what I can do?
Opps. Sorry. The better way is to edit the template (Kernel/Output/HTML/Standard/AgentPhoneNew.dtl). Replace $Data{"Body"} with your text.
Erik Mathis AIU Dunwoody Network Administrator
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 81 Tage bis zum Gäubodenvolksfest! ;-)