Hi Dimitri,
Just log in as admin and set up the Ticket Number Generator and the System ID.
The generator is year+month+day+systemid+counter.
 
Go to admin area, then to the sysconfig panel.
 
Select Ticket -> Core:: Ticket and modify the Ticket Number Generator
  you can select "autoincrement" to back to your original format.
 
Select Framework -> Core where de System ID is.
 
Carlos
México
 

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Dimitrios Gerasimatos
Enviado el: Domingo, 23 de Septiembre de 2007 05:22 p.m.
Para: otrs@otrs.org
Asunto: [otrs] Ticket generation


I recently upgraded from 1.1.3 to 2.2.3 without many problems.


However, on the old system my ticket numbers had the form
like 107695 and on the new system the ticket numbers are
more like 2007092310000016, which I assume is the year,
month, date, system ID, and ??? I dunno what.

1. What does the above number represent?

2. How can I make the generation of ticket numbers closer to
the previous method? (It's okay if they roll over after 999,999.)

I checked the docs and the source itself and I cannot figure out
what OTRS is doing or why the behavior changed.


Thanks!


Dimitri

--
Dimitrios Gerasimatos dimitrios.gerasimatos@jpl.nasa.gov
Section 343 Jet Propulsion Laboratory
4800 Oak Grove Dr. Mail Stop 264-820, Pasadena, CA 91109
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