Hi, Thanks for that. I have tried the search as you have suggested and it works but is there an 'icon' that can be used instead which knows who is logged on and searches accordingly Regards Alan Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com ********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ********************************************************************** -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bipin Sent: 03 July 2006 15:28 To: User questions and discussions about OTRS.org Subject: Re: [otrs] ticket visibility Alan McKeown wrote:
Hi,
I have been opening and creating tickets for customers. I have today closed some tickets, how can I view a list of all closed tickets as the administrator.
Regards
Alan.
Alan Mckeown JoraPh Consulting Ltd
Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB
Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058
http://www.joraph.com http://www.joraph.com/
**********************************************************************
CONFIDENTIALITY
This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person.
Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good
computing practice, the recipient should ensure they are actually virus free.
**********************************************************************
-- This message has been scanned for viruses and dangerous content by *Joraph Consulting* http://www.joraph.com/, (Server #1) and is believed to be clean.
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Hi You can use the search option to found the desired status tickets regards -- ___________________________ Bipin Das Linux Administrator, Spectrum Softtech Solutions, Mahakavi G Road,Cochin. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean. -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.