[otrs] Automatically reject tickets

Hi, We're setting up a system to exclusively deal with mails coming from some web forms. If people try to mail OTRS directly, we want to reject that ticket and send them a reply to please use the forms instead of mailing directly. I can use a postmaster filter to direct these mails to a specific queue, an auto reply on the queue and set up a generic agent to delete these tickets on a regular basis. This works with one major problem for me: The auto reply includes a ticket number in the subject line. Is there a smarter way of doing this? -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95