Hi all ,

With the code below adding it to the AgentDashboardTicketGeneric.dtl file

i made it possible to see the customer information (customermail@customerdomain.com) format at the dashboard screen.

Is it possible to see it as real name/full name. It should be possible but i don't know which QDATA i should call..

Can someone help me about it.

Thanks

Sarper

<td width="10%">
<a
href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"Ticket> ID"}"onmouseover="window.status='$JSText{"Customer history"}';
return true;"
onmouseout="window.status='';">
<div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div>
</a>
</td>