Re: [otrs] Newbie question (Customer.pl)

19 Apr 2006

      your can edit   $OTRS_ROOT/Kernel/Output/HTML/Standard/

CustomerHeader.dtl and CustomerFooter.dtl...  to modify your LOGO...

On 4/19/06, James Price  wrote:
...
I found the admin@example.com in the following files and changed it.
Kernel/Config/Default.pm
Kernel/Config/Files/Framework.xml
Kernel/Config/Files/ZZZAAuto.pm
Doing a search through sysconfig yielded nothing.  I just don't get why
this notification is not something that can be changed from the
Notifications option under the Admin screen.  I mean the system was easy to
setup, and seems fairly intuitive but short of going in and manually editing
configs, making changes to the DB with phpmyadmin, these things should be
set globally in one place and all system options such as notifications
should be editable from one place which it seems its not.
I manually changed it in all 3 and presto now my output is as follows:
From: helpdesk@secondcitytech.com [mailto:helpdesk@secondcitytech.com]
Sent: Tuesday, April 18, 2006 4:50 PM
To: xxxxxxxxxxxxxxxxxxxxx
Subject: New OTRS Account!
Hi J,
you or someone impersonating you has created a new OTRS account for
you (J PRICE).
Login: xxxxxxxxxxxxxxxxx
Password: xxxxxxxxxxx
http://helpdesk.secondcitytech.com/otrs/customer.pl
Your OTRS Notification Master
------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of
*Brigitte Calderwood
*Sent:* Tuesday, April 18, 2006 4:30 PM
*To:* questions and discussions about
*Subject:* Re: [otrs] Newbie question (Customer.pl)
Go to sys config and do a search for the field you want to change
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
calderwood@lesd.k12.az.us
On Tuesday, April 18, 2006 2:19 PM, James Price 
wrote:
...
When a customer uses the customer.pl interface I have some
questions.
1. Anyone have any idea where to look to customize the Company name/Logo,
all that sort of junk?
2. Most importantly, when a new customer signs up, requests lost
password,
anything that uses a customer notification via the customer.pl page,
sends
from an email address I cannot seem to change.  Example below:
From: *admin@example.com* *[mailto:admin@example.com]*
Sent: Tuesday, April 18, 2006 3:45 PM
To: *jprice@onebox.com*
Subject: New OTRS Password!
Hi James,
you or someone impersonating you has requested to change your OTRS
password.
New Password: U4z9&FMN
*http://yourhost.example.com/otrs/customer.pl*
Your OTRS Notification Master
I cannot find the system email address anywhere of *admin@example.com.* The
admin user is configured and when I email the queue, notifications for
tickets work fine from the correct address.  Any help is
appreciated.
J
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--
Jeffery

iaxtel Num: 1-700-576-1311
fwdnet Num: 728150

Re: [otrs] Newbie question (Customer.pl)

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