On Wednesday, May 12, 2004 11:50 PM
otrs@mlsis.co.uk
This bit works, but limits all customers to this queue, is there a way to limit customers to ONLY the queues in there groups?
This is the default behaviour.
e.g. I run a company that supports difererent customers, i want to assign a queue to each customer (so i dont have one person assiging jobs to queues all day) but i dont want each customer to see another customers tickets. Each customer can have any number of employs, each of which would have access to the same queue (maybe some customer users would have access to another queue for extra stuff) Is this kind of thing posible?
Enable $Self->{CustomerGroupSupport} in Config.pm, group your customers, and assign their groups to their specific queues. Revoke all other rights. Take take that the customers do not belong to any of the groups mentioned in $Self{CustomerGroupAlwaysGroups} = ['users', 'faq']; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388