On 20.05.2010, at 00:22, Martignier, Philippe wrote:
But what is the point of this check?
This one was made during I was absent, or maybe just after the logoff or maybe just in time I logoff (I don't remember exactly when I left :)
Your log does indicate that you sent an email to your OTRS and it did recognize you as a customer because your sender-email-address has been found in at least one of the connected customer data sources.
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com