Re: [otrs] Junk queue deletion

On Wed, 2004-03-17 at 14:43, Robert Kehl wrote:

On Wednesday, March 17, 2004 3:46 PM L. Mark Stone wrote:

...

But, unfortunately, I still have plenty of tickets in my Junk queue. So, I tried running GenericAgent.pl manually. It responded:

Can't load agent job file 'Kernel::Config::GenericAgent': That doesn't sound good! Look if the permissions on the file Kernel/Config/GenericAgent.pm are correct (644 =>0.0). It looks as if GA cannot find it or cannot read it.

Sorry Robert, I know how to do a chmod to get the rwx bits set, but which account should be the owner? otrs? Thanks, Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com