Dunno if it's this simple, but there's a "known issue" with IIS on 2003 with a service pack applied at the "wrong" time.
(i think it was something like that)
 
Re-applying the Service Pack, should fix this specific issue.
 
You may google IIS 2003 service unavailable, and you'll probably find a few articles about it.
 
Of course, there may be other issues causing it.

--
/Sune

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tcl Warrior
Sent: 30. januar 2008 14:31
To: otrs@otrs.org
Subject: [otrs] Windows Install - Service Unavailable

Service Unavailable

Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and Activestate Perl.

So what I did was.
1) I Downloaded the source install for window from http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip
2) I used the mssql scripts inside it to create the otrs database, I changed all references in the scripts from system_user to systen_users since mssql complained that system_user is a key word.
3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 )
4) I donwloaded and install per Activestate 5.8 and installed all the extra packages for otrs ( okay to do this i kinda cheated I downloaded and installed using the windows installer on a different machine copied the packaged folder from it and used as a repository and installed all the extra packages from it, this is atfer i failed to get all the extra packages for perl 5.10
5) Created the Config.pm file and fixed it according the instructions here http://www.mail-archive.com/otrs@otrs.org/msg20036.html
6) Downloaded, installed and started cronw (cron for windows) - I didnt do much else, this is the step i have most doubts about, since i didnt modify anything in the otrs files to point to cron or anything in cron to point to otrs
 
I think this is all, but sadly it failled
http://localhost/otrs/index.pl return a page with the message
Service Unavailable

I am for now out of ideas!
I dont know why the official documentation dont describe the manual install for windows since I am sure many ppl will want to install otrs under the same setup that I have, the windows setup easy as it is, is only for mysql and apache!
 
I have to use windows and sql 2005, its our company standard, I dont have a choice.

If someone can supply simple steps, or if the developers can fix the official docs, it will be strongly appreciated