Re: [otrs] Queues' visibility to customers

Leonardo Certuche пишет:

the wise manual might help http://doc.otrs.org/2.3/en/html/c1947.html

On Mon, Dec 22, 2008 at 7:50 PM, Yasir M. Arsanukaev wrote:

...

Hello folks.

Can I hide any queues so that these are invisible in the queues list to the end customers or just specify the visible ones but keeping the tickets readable/writable in the hidden queues by the customers ?

Thanks.

-- С уважением, Арсанукаев Ясир Маликович :: УИТ ОАО "Амурметалл" +7 (4217) 529-576

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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ACLs are great but I don't get why I can't make these work with queues named in UTF-8 or should they be written using some different charset or approach?

Thanks a lot. -- Yasir M. Arsanukaev - IT dept JSC "Amurmetal", Russian Federation phone +7 (4217) 529-576