Hi Muhammad,

you easily can do this by just creating new agent preferences in Kernel/Config.pm

[...]

    $Self->{PreferencesGroups}->{Phone} = {

        Module  => 'Kernel::Output::HTML::PreferencesGeneric',

        Column  => 'Other Options',

        Label   => 'Phone',

        Desc    => 'Phone',

        Block   => 'Input',

        Data    => '$Env{"UserPhone"}',

        PrefKey => 'UserPhone',

        Prio    => 6000,

        Active   => 1,

    };

    $Self->{PreferencesGroups}->{Mobile} = {

        Module  => 'Kernel::Output::HTML::PreferencesGeneric',

        Column  => 'Other Options',

        Label   => 'Mobile',

        Desc    => 'Mobile',

        Block   => 'Input',

        Data    => '$Env{"UserMobile"}',

        PrefKey => 'UserMobile',

        Prio    => 6001,

        Active   => 1,

    };

[...]

Then you can access it in this case via <OTRS_OWNER_UserPhone> and <OTRS_OWNER_UserMobile>.

Have fun! :)

 -Martin

http://edenhofer.de/

On 08.05.2011, at 17:29, Muhammad El-Sergani wrote:

Thanks Martin,

Well, yeah, that's what I'm doing actually.

But, I needed to add more attributes, and I'm not sure if it'll go correctly, or just wrong. Like adding the cell no., IM details etc...
In our line of work, these are important details.

If you can help, that'd be highly appreciated!

Thanks and Best Regards,
Muhammad El-Sergani.

On Sun, May 8, 2011 at 6:20 PM, Martin Edenhofer <martin@edenhofer.de> wrote:

Hi Muhammad,

just shared signatures. But you can use place holders for agent attributes, e. g. <OTRS_OWNER_UserFirstname> and any other attribute.

Greetings,

 -Martin

http://edenhofer.de/

On 08.05.2011, at 17:10, Muhammad El-Sergani wrote:

> Dear list,
>
> Is there anyway to define a signature per agent, and not just a shared signature?
>
> Thanks and Best Regards,
> Muhammad El-Sergani.

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