Re: [otrs] Queueview - exclude AUTO tickets

Tried the change:

$Self->{ViewableStateType} = ['new', 'open', 'pending reminder'];

and it appeared to make no difference, also removed the 'pending reminder' from the setting and this also made no difference. Made the change by adding the line to the Config.pm and then running 'rcotrs restart'. Tested by unlocking a ticket which was 'pending reminder' in 1 day, locked and owned by myself. It then appeared in the QueueView, what we want is for the item to stay out of the queue view until the pending time has been exceeded. Am running 'Powered by OTRS 1.1.3' on SuSe 8.2. Any ideas, thoughts gratefully received, Neil

On Monday, September 29, 2003 1:26 PM Neil Gow wrote:

...

The main thing we are having problems understanding is the QueueView and AUTO items. Ideally we would like to exclude all AUTO items from the queueview by default unless they have exceeded the time set against them.

You control which sort of Types are to be displayed via a setting in Config.pm:

$Self->{ViewableStateType} = ['new', 'open', 'pending reminder'];

The above should do what you want.

Regards,

Robert

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