talk about people with bad taste ...
the Neotronic Trakken seems very nice visually - but the cost is too
high :) OTRS should work on the design a little, then on the
functionality too of course.
N.
Tuesday, October 12, 2004, 12:56:06 PM, you wrote:
JH> Quoting Peter Gervai
Would probably help to know what did they like better in cerberus and what not. I don't know cerberus, but maybe there are ideas to borrow.
JH> This is their opinion: JH> The main points were with regards to the user interface. Many operations like JH> closing a ticket, moving a ticket, commenting on a ticket, deleting a ticket, JH> etc. feel cumbersome compared to Cerberus. JH> Better handling of escalation/due times is required. JH> More appealing visual interface in regards to fonts, use of the display space JH> and colors; I know I can change certain things, but they're talking about "out JH> of the box". JH> Better handling of autoresponses per queue, per sender, etc. JH> Some of these sound pretty small, but when I listen to them describing them, JH> there are a lot of things IN the above points that expand to big issues for JH> them. JH> -joho JH> _______________________________________________ JH> OTRS mailing list: otrs - Webpage: http://otrs.org/ JH> Archive: http://lists.otrs.org/pipermail/otrs JH> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs JH> Support oder Consulting f OTRS System? =>> http://www.otrs.de/