Re: [otrs] Automatically changing queues when ticket state is changed

On 19/02/10 20.03, Jeremy Revitch wrote:

When an agent sets a ticket in a specific queue (named “Active Tickets”) to *Pending Auto-Close* I would like the ticked automatically unlocked moved to a sub-queue of that queue (named “Pending Customer Response”). This can be done by a generic agent.

Then upon receipt of a customer update to the ticket I’d like the ticket moved back to the parent queue (“Active TIckets”)

Maybe with a postmaster filter. -- Lars