Hi Alex, On Tue, May 20, 2003 at 10:10:10AM -0700, Alex Zheng wrote:
1. if an agent want to receive notification about a queue (ticket open, close, update), he needs select his custom queue(one and only?). My question is, what if the agent gets assigned to multiple queues, and he would like to get notifications?
2. If queue1 is associated with group1 queue2 is associated with group2 queue3 is asscoaited with group3
queue2 and queue3 are subqueues of queue1
user 1 belongs to group1.
Now I want user1 to receive all notifications about queue1, 2 & 3. Is this possible? (I think this might be a problem, because you can only choose one custom queue)
It's possible. Select more custom queues (perferences screen) with STRG+click+click+click...! -=> So you can select more the one queue. (Of course the agent needs to be in group1, group2 and group3 to get queue1, queue2 and queue3 as selection in perferences screen). -Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --