I just can't figure it out how to setup  autostate after pending close +.

What I've done and what I' like to happen is the following:

1) I've added "pending autoclose +" to the "Ticket::PendingAutoStateType" parameter

2) at pending time each ticket should return to the state specified in "Ticket::StateAfterPending". Which is a customized state called "fechado automaticamente", that means "automatically closed".

3) I've created also a notification event, for sending an e-mail to the customer using updatestate everytime the ticketstate changes to "fechado automaticamente".

The point is: the state is not being changed after pending time. Any hint?

The notification is working fine, if I change state manually.

Thanks