Re: Re: [otrs] Where do I find the system log?

Thanks for your reply. I have 'write' permissions on the folder; enough that the file, 'Kernel-System-Stats-StateAction-2006-06.cache' was able to write to it a few days ago. For the SysLog file in SysConfig, I have '/tmp/otrs.log' as the LogFile name (using the default) which I'm ASSUMING that this implies that this folder is located in the 'var' subdirectory. As another attempt, I manually created the 'otrs.log' file with 777 and placed it in '/tmp/otrs.log' (which is contained in 'var') subdir. I logged in then out of a test account in order to generate a line entry in the log. The 'System Log' on the web interface was updated, but nothing was written to the 'otrs.log' file I created. Any ideas? Thanks.