Re: [otrs] ACLs

26 Jan 2012


      Hi Wagner, Hi Carlos

Yes for the first is ok, but you may also need another ACLs that restricts the estate for all other cases like:
...
$Self->{TicketAcl}->{'ACL-problemstateclose2'} = {
  Properties => {
      Frontend => {
       	Action => ['AgentTicketClose'],
       	},
         },
        PossibleNot => {
             Ticket => {
                 State => ['State'],
      },
     	},
};
For the second problem I have good news and bad news.... hmmmm well... bad news. I don't think this is possible on other screens in otrs 2.4 or 3.0. Good news I think it can be done in upcoming otrs 3.1, you can check the beta 4 that is already GA and the beta 5 will be released next week.

If you have the chance to check if what you want works ok in otrs 3.1 i will appreciate any feedback

((enjoy))

Carlos Rodríguez


On Jan 26, 2012, at 9:25 AM, Carlos Andrés Gallego Arboleda wrote:
...
Hi wagner,
On the first point try this ACL
$Self->{TicketAcl}->{'ACL-problemstateclose'} = {
  Properties => {
      Frontend => {
       	Action => ['AgentTicketClose'],
       	},
      Type => {
                 	Name => ['Problem'],
             		},
         },
        Possible => {
             Ticket => {
                 State => ['State'],
      },
     	},
};
And the second one, I can't help you.
2012/1/26 Wagner 
Hello,
I have some questions about ACLs
first: I need to create a ACL that works on the TicketViewClose that will add a possible next state if the type of a ticket is problem, is there a way to do this?
second: I created ACLs to filter services based on the type of ticket, if is a incident only services related to incidents, if is a Request only services related to requests. That works fine, but I have a problem, imagine I create a ticket as a Incident after created I want to reclassify it to Request, it doesn't reload the services of Request, only shows the ones from Incident. Is there a way to make ACL work in another views like AddNote or any other?
Thanks
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