On Friday, November 14, 2003 12:44 PM
Navarro, Jose
pending auto close - | ?????? No guess!!! pending auto close + | ?????? No guess!!! pending reminder | ?????? No guess!!! removed | Removed from the database???
I suppose that the various "pending something else" states indicate that the ticket has been acknowledged by the administrator of the queue but he/she cannot devote any efforts by now because of whatever reasons he/she has. What really puzzles me is the "auto close +" "auto close -" and "reminder" tags. Can you just send me a few words about the meaning you gave to these states?
The best way to find this out were to go to http://localhost/otrs/index.pl?Action=AdminState Click the state, click 'change' and look at the comment. htht, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388