I've got OTRS running on an old Pentium 233 with 64MB of RAM, and it's awesome!
However, I'm also trying to set it up on a faster PII/400, but I'm trying to use an external database on this other system. I've modified the /Kernel/Config.pm to connect to the remote MYSQL server, but I get the following error in Apache:
[Wed Jul 16 10:31:37 2003] [error] Can't locate object method "splitpath" via package "File::Spec" at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line
Hi, Martin... I've moved the MYSQL database to the local server for now, but I'm still interested in keeping the MYSQL server on a different machine. I will execute the CheckDB.pl as soon as I can set up that scenario again. Thank you for the pointer! I've got another problem now, and hopefully I can get some help on this too... Whenever I try to access 'User', to add or modify users I get an 'Internal Server Error'... ------------------------------------------------ '...Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, mrojas@dexter.ies.net and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log...' ------------------------------------------------ My Apache access_log and error_log say the following: '...67.97.104.242 - - [21/Jul/2003:21:40:58 +0000] "GET /otrs/index.pl?Action=AdminUser HTTP/1.1" 500 612...' '...[Mon Jul 21 21:40:58 2003] [error] Can't locate object method "splitpath" via package "File::Spec" at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 306...' The Apache logs aren't very helpful to me, but I'm hoping that someone out there in OTRSLand can help me to decipher them. I would GREATLY appreciate any help in fixing this since I would really like to put this server in production soon. Regards, Michael Michael Rojas, Systems Admin. South Texas Internet 956.504.5252 www.ies.net Some dream of success... Others work hard at it. -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Martin Edenhofer Sent: Monday, July 21, 2003 5:24 AM To: otrs@otrs.org Subject: Re: [otrs] External DB Hi Michael, On Wed, Jul 16, 2003 at 01:24:26PM -0500, Michael Rojas wrote: 306.
Would anyone have any ideas as to what this error means?
The MYSQL server that I'm trying to connect to is the same one that is running my working installation of OTRS. Also, I set up OTRS to connect
to
the local MYSQL, and it works just fine. It's just when I try to connect to the external DB.
Hmm... that's strange. It should work fine with external databases. What is the error message if you execute "/opt/otrs/bin/CheckDB.pl" on the new machine (connecting to the external DB)?
By the way, I struggled to set up OTRS the first time for a long time, and after much intensive researching I discovered that it was because I didnt' have Apache::DBI installed. I wonder if this module could be added as a necessary one to the documentation to help other newbies in the future?
I'll add it. Thanks! :)
OTRS ROCKS!
:)
Michael Rojas, Systems Admin. South Texas Internet 956.504.5252 www.ies.net
-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --- [South Texas Internet scanned this E-mail for viruses using Declude Virus] --- [South Texas Internet scanned this E-mail for viruses using Declude Virus]