Filippo,
Are you using an internal DNS server which is set as authoritative for
condor.it ? If so, does your internal DNS know about the MX records?
On 5/9/07 08:01, "Filippo Fiorani"
Grande Nils!
Thanks a lot, your mail give me a perfect starting point to solve my problem. And more. I've a few notions about Linux (or *nix, generally speaking) systems and sometimes I just need a small kick to get started the right direction. Thus, that was a good kick.
To answer your questions: - "host mail.condor.it" replies with the correct address - "dig mx condor.it" doesn't give me the two records you find, it lists a single SOA record (our vpn server, see next) - my /etc/resolv.conf only lists the IP of our proxy+dns+dhcp+vpn, plus a 'search' line with our lan domain name (lan.condor.it) - no resolving problems, as far as I can remember, on this machine - I've run checkModules and the only ones missing are optional ones (LDAP, GD, GD::Text, etc.)
If you tell me network settings are not perfect, I won't be surprised.
Cheers, Filippo
Nils Breunese (Lemonbit Internet) ha scritto:
Filippo Fiorani wrote:
Whenever I log in and try to add a new user (or a new client) tough, I get an error page with this:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007
Message: Email address (filippo.f@condor.it) not valid (invalid filippo.f@condor.it (no mail exchanger (mx) found!)! )!
Traceback (4323): Module: Kernel::System::User::UserAdd (v1.50) Line: 223 Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 192 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::h andler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
I've found something about this, telling me to disable CheckMXsomething in Config.pm... which I've found in /etc/otrs/Kernel and looked already turned off.
So, question is: what am I doing wrong or overlooking?
I don't believe you're doing anything wrong. OTRS is warning you that it can find no MX record for the domain condor.it. However, a 'dig mx condor.it' shows two MX records for condor.it:
condor.it. 86300 IN MX 20 mx.it.colt.net. condor.it. 86300 IN MX 10 mail.condor.it.
Your server doesn't have any resolving problems?
You can turn off the check, this option is helping you to not enter addresses located on domains that have no MX record (i.e. non-existing domains or domains that don't have a correct mail setup). Apparently you got a false negative though. This could be because at the time you checked there were indeed no MX records for condor.it (don't think so, but it's possible) or maybe your server's networking is not setup properly. Can you run 'host mail.condor.it' from your server? And 'dig mx condor.it'?
What is my system missing? Is there any good-installation-checklist for otrs?
Well, there's the requirements section of the docs. And you can run ~otrs/bin/otrs.checkModules to check if you have all required Perl modules installed.
Nils Breunese.
-- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 "The secret of happiness is freedom, and the secret of freedom is courage". Pericles' Funeral Oration (431 BC)