Re: [otrs] Pending closed tickets

Hi! Which version of OTRS are you using? I'm on 1.3.2, maybe there's a bug in any previous version. Try to execute PendingJobs.pl by hand and see what's happening. I'm sorry, I think I can't help you too much :( Regards, On 21 Apr 2005 at 13:13, Philippe Roth wrote:

Hello,

Yes, the state is "Closed successful" But the system is still sending the reminder and the message is ""the ticket "1003092" has reached the reminder time!"" I tried to change the owner, but nothing changes. Is there a way to stop that? The problem is that an other ticket comes with the same error...

Many thanks in advance, PHRoth

...

Date: Thu, 21 Apr 2005 11:06:28 +0200 From: "Victor Rodriguez Cortes" Subject: Re: [otrs] Pending closed tickets To: "User questions and discussions about OTRS." Message-ID: <42678934.8378.F4C8C1B@localhost> Content-Type: text/plain; charset=US-ASCII

Hello,

This should not happen, because if you close a ticket it's status is no longer "pending reminder". I've just closed (succesfully) one ticket that was "pending reminder", let's see if I receive any mail reminding me about it. The cron job has been executed and I didn't received any more mail about that ticket! ;)

In the search section, look for that ticket and be sure that the status is set to "Closed".

Bye!

On 20 Apr 2005 at 15:06, Philippe Roth wrote:

Dear All,

We are experiencing a problem with pending tickets which are now closed :

- Reminding emails are still sent to technicians after these tickets are closed...

How could we cancel this?

Many thanks in advance, Philippe Roth

--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---