Thank you very very much!
It works!
Thanks again,
Chris Reurings
_____
From: Robert Kehl [mailto:robert.kehl@otrs.de]
Sent: Fri 11/21/2003 7:15 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue question
On Friday, November 21, 2003 3:01 PM
Reurings, Chris wrote:
Yes it is possible to unlock the ticket a place back to the queue.
And you are right when you say it is a time consuming task to do that.
So is there an option to automate this process by changing the code
or some kind of rule?
See /opt/otrs/bin/UnlockTickets.pl for that.
$ /opt/otrs/bin/UnlockTickets.pl --help
UnlockTickets.pl - unlock tickets
Copyright (c) 2002 Martin Edenhofer
usage: /opt/otrs/bin/UnlockTickets.pl [options]
Options are as follows:
--help display this option help
--timeout unlock old tickets
--all unlock all ticksts (force)
hth,
Robert Kehl
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