Hi, I you have ITSM installed then you can create a ticket type Change Request and you can have Decision made to it. http://doc.otrs.org/itsm/1.2/en/html/x603.html I belive that future version will have better support for it so for now I am using what it offers. Regards Adam Ragho, Vinayak pisze:
Friends,
Since change management is not available in OTRS (Please correct me, If I am wrong in saying this), what will be best tool to look for integration time being (till change management becomes available in OTRS, which is planned for Q3-2009).
Regards
Vinayak
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