[otrs] Re: Non-translated symbols in field "Subject"

28 Mar 2005

...
When I create e-mail ticket in OTRS or  receive autoanswer that I see in 
a field "Subject" instead of russian (cyrillic)
letters strange symbols in my e-mail program (Mozilla TB and The Bat!) . 
For example:
Subject: Ð¿ÑÐ¾Ð²ÐµÑÐºÐ°
This is word: "ÐÒÏ×ÅÒËÁ" (test)
What can recommend?
I have compared headings from OTRS and headings from my mail server ( I 
have sent the letter to myself).
Here they:
1. From OTRS:
Subject: [2005032810000012] RE: яяп╬я subj. п╡ utf-8 ( [...]
2. From me:
Subject: 
=?UTF-8?B?0Y3RgtC+0YIgc3Viai4g0LIgdXRmLTggKHRoaXMgc3Viai4gaW4gdXQ=?=
=?UTF-8?B?Zi04KQ==?=

In the second variant the Subj line is coded correctly and obviously 
specified the codepage (?UTF-8?).
Why it does not work in OTRS?

-- 
Dmitry Kambur