Thanks very much for your help - really appreciate it - would it be possible to refer me to the relevant section of the documentation where I can learn how to edit the ticket title in the freefields (and which file to edit)?
Best
Bis
--- On Wed, 11/2/09, Obee, Daniel <obee@myhammer.de> wrote:
From: Obee, Daniel <obee@myhammer.de>
Subject: Re: [otrs] Editing the subject line of a ticket
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: Wednesday, 11 February, 2009, 12:59 PM
The ticket title can be edited in the freefields.
Greets
Daniel
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Patrick Schiess
Gesendet: Mittwoch, 11. Februar 2009 13:35
An: 'bis_d@yahoo.co.uk'; 'User questions and discussions about OTRS.'
Betreff: Re: [otrs] Editing the subject line of a ticket
as far as i know, there is no way to this through the webclient... however you could edit the title in the database, but this is not a official way...
regards,
patrick.
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von bis
Gesendet: Mittwoch, 11. Februar 2009 13:08
An: otrs@otrs.org
Betreff: [otrs] Editing the subject line of a ticket
The problem I am having is that the subject lines of the tickets which come in are very random.
What we would like is for the person distributing the tickets to be able to edit the subject line to something more directly relevant so that when we look at the Queue View the list of tickets displays the relevant (edited) subject lines rather than the original ones.
Is it possible to edit the subject line of a ticket in this way?
Thanks a lot for your help
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