Thank you, Alexander, it works =) But what is the point to have two places, where queue can be tied with the system email - in Queue settings and in Email addresses(and it's not the same parameter)? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: Friday, October 16, 2009 4:47 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Wrong sender address in reply Ivan Yarygin wrote :
I'm setting up an OTRS now and have some problem with sender address. I created a queue, and a POP3 email account(otrs-incoming@example.org) for that queue. Then I created the same system email address(otrs-incoming@example.org) and bound it to my queue. Now I expect that after OTRS fetched an email message and generated ticket, I could reply to the customer from a web form and sender address will be set to otrs-incoming@example.org. But instead I see there default system email address - otrs@example.org.
Hello Ivan, please check Admin -> Queue -> "your queue" -> systemadress. The email adress wasn't available (step 2) when you created the queue (step 1) so you have to visit the queue settings twice. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/