Hello Everybody,

I have installed OTRS 2.2.7-2lenny3, and I´m trying to make a stats by groups instead of queues.

For example, I want the graph to show me how many tickets (doesn´t matter which type of queue they are in) each department has, we are a helpdesk team and we need to show monthly results of tickets that were given to each department.

Is that possible?

Also, I want to disable the notification for the customers that reads as follows:

System (email-notification-ext) OTRS System <otr[..]: New State "-Pending[..] - 17.02.2010 18:01:18

***************************************************************

*** THIS IS JUST A NOTICE ***









 
The owner of your ticket "2010021710000052" has been changed to




"JOE Heldesk”.









 
http://mycompany.com/otrs/customer.pl?Action=CustomerZoom&TicketID=43









 
Your OTRS Notification Master




*** THIS IS JUST A NOTICE ***

******************************************************************** 
 
Because this will confuse the customers inside our company, I want them to only read the new replies we send them.
 
Thanks a lot in advance!
 
Alan
 
 

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