-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Gabriele, Gabriele D'Andrea wrote:
notifications only works for the selected queues, so you sholud also select 1 or more queue from the MyQueues box
Ah... thank you! I didn't notice I could select the queues, I thought I would receive notifications for all the queues I see on "My Queues". I've created a new ticket from a customer account (using the web browser at customer.pl). Though, its not yet working :-( I just get this on the log (like before): OTRS-CGI-10[22518]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2007062910000127/again...] created (TicketID=13,Queue=Support,Priority=3 normal,State=new) And no email was ever sent/created. Any tip to troubleshoot this? Thanks, Rui Lopes -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGhSfgg6ss8INEYd4RAiTVAJ0agIrdmq2S8nH4a+6fUej1q61L3wCgyFZo zn4GwT7Yrp08QAigV9b3V8I= =z6eD -----END PGP SIGNATURE-----