When you enable that, OTRS might then be able to catch the replied to emails even if they have changed the subject or it's been bounced around a few people, aslong as the referenced in the email headers remain intact.
Steve
On Fri, Jul 13, 2012 at 5:51 AM, Gerald Young <crythias@gmail.com> wrote:
Kaushal,We (I) thought you were talking about the mailing list thread. Are you talking about conversations on a ticket? There's not really an easy way to handle conversation threads unless you want to split/link tickets regarding each conversation.
Gerald,
Yes i was referring to conversations on a OTRS generated ticket.
Regards
Kaushal
On Thu, Jul 12, 2012 at 7:50 PM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr <sjcarr@gmail.com> wrote:It's called "don't edit the subject field after hitting reply in your email client" *
Steve
* Unless you are viewing a digest email then yes copy paste the subject of the item you want to reply to and strip out all the rest of the digest info.
Hi Steve,
Do i need to set this in OTRS Dashboard Configuration or is it on the client side (Mail User Agent aka Email Client ) when any user replies to a ticket "don't edit the subject field after hitting reply in your email client"
correct me if i am understanding it wrong.
Regards,
Kaushal---------------------------------------------------------------------
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