Hi Gerald

It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail.


Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Thursday, December 09, 2010 3:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

The bar at the right tells you the Queue it's in, doesn't it?

Ticket History

When I look at the history for a ticket (by clicking on HISTORY when
reading the ticket contents) I see the first column has the keyword
"Move" whereas the second column has the details "Ticket moved into
Queue "Software Services::Software Packages" (35) from Queue "Raw"
(2)"

The bar at the right tells you the Queue it's in, doesn't it?

Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?


Lars
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