[otrs] multi domain setup (AGAIN)

15 Jan 2003

      Hi,

I read the article stated about 'multi domain setup' on the User List.
Nice feature!
I tried this and I think every things are good.
...
Nice! You can do this with OTRS. ,-)
- add groups for each customer
- add customer queues
- add customer system email addresses
- put all customer queues in the customer group
- put all customer accounts in the customer group (and only in this group)
And you will have your ASP-solution.
I have one more question.
After the above setup process (I added customer-A as a customer), how can
the customer-A add/modify Response, AutoResponce, Signature and salutations.

If admin gave group-admin to customer-A, customer-A will be able to see
every other management information.

Are there any other settings?

There are some Config options for ASP like MoveinToAllQueues,
ChangeOwnerToEveryone,...

    # MoveInToAllQueues -> useful for ASP
    # (Possible to move in all queue? Not only queue which
    # the own groups) [1|0]
    $Self->{MoveInToAllQueues} = 1;

    # ChangeOwnerToEveryone -> useful for ASP
    # (Possible to change owner of ticket ot everyone) [0|1]
    $Self->{ChangeOwnerToEveryone} = 0;

    # ShowCustomerSelection
    # (show customer selection in phone and change customer view
    # - disable this for ASP!) [0|1]
    $Self->{ShowCustomerSelection} = 1;

    # PhoneViewASP -> useful for ASP
    # (Possible to create in all queue? Not only queue which
    # the own groups) [0|1]
    $Self->{PhoneViewASP} = 1;

I'm sorry, I'm confusing with these settings.
Could you please any recommendation?

Shozo

[otrs] multi domain setup (AGAIN)

murahashi